1. Shipping and Delivery
Which countries do you ship to?
We ship to Spain, most European countries, and several international destinations.
You can check the available countries and shipping options during the checkout process before finalizing your order.
How long will it take for my order to arrive?
The usual delivery time is 7 to 10 working days, depending on the destination country and the type of product requested.
In some cases, some of our products are prepared specifically for each order. This allows us to better control the presentation, optimize processes, and offer a more consistent and detail-oriented brand experience.
Once your order has been shipped, you will receive an email with the tracking number.
How much does shipping cost?
Shipping costs depend on the destination country and the total order amount.
We offer free shipping on orders over €20 in Spain. For other destinations, the minimum order amount may vary depending on the region and will always be displayed before you confirm your purchase.
How can I track my order?
As soon as your order leaves our facilities, we will send you an email with the tracking number and the carrier's link so you can check the shipment status at any time.
2. Payments and Security
What payment methods do you accept?
We accept secure payment methods through verified gateways, including credit and debit cards such as Visa and MasterCard, among other systems available depending on the country.
Is it safe to pay at SARAHKEER?
Yes. Our store uses SSL encryption technology and verified payment gateways that protect your information throughout the entire purchase process.
Payment details are not stored on our servers.
3. Returns and Refunds
Can I return a product if I'm not satisfied?
Yes. You have 14 calendar days from receipt of the order to request a return, in accordance with applicable regulations.
For the return to be accepted, the product must be unused, unopened and in its original packaging, in perfect condition.
How do I make a return?
You must write to us at atc@sarahkeer.com indicating:
- Order number.
- Product you wish to return.
- Reason for return.
Our team will respond with instructions to complete the process.
When will I receive my refund?
Once we receive the product and verify that it is in good condition, we will process the refund within approximately 3 to 7 business days.
The amount will be refunded using the same payment method used for the purchase.
4. Products and Philosophy SARAHKEER
What type of products does SARAHKEER offer?
Sarahkeer is a beauty brand that unites perfume, natural cosmetics and care rituals within the same vision of a more conscious and sensory beauty.
Our proposal includes fragrances with their own identity, such as Ainira, and care products formulated for skin, body and hair with a natural, organic approach and a pleasant user experience.
Where are the products manufactured?
Our products are developed and manufactured in Europe, following cosmetic quality standards and European regulations.
Sarahkeer was born between Dubai and Barcelona: Dubai represents the origin and inspiration of the brand, and Barcelona its development and projection in Europe.
In certain cases, products are prepared specifically for each order, which allows for process optimization and reduces unnecessary overproduction.
Where can I find the ingredients of a product?
Each product page contains the available information about ingredients and composition.
If you have allergies, sensitivities, or any specific questions before buying, you can write to us at atc@sarahkeer.com and we will be happy to help you.
What happens if a product is out of stock?
If a product is temporarily out of stock, you can activate the restocking alert option on its product page, if available, or contact us to check its expected return date.
Where can I find the ingredients of a product?
Each product page lists the ingredients, or you can contact us if you have a specific allergy or concern.
5. Orders and Account
Do I need to register to place an order?
No. You can make your purchase as a guest without creating an account.
Even so, having an account allows you to:
- Check your orders more easily.
- Save shipping addresses.
- Streamline future purchases.
Can I modify or cancel an order?
We can only modify or cancel an order if its preparation process has not yet begun.
If you need to make a change, please write to us as soon as possible at atc@sarahkeer.com indicating your order number.
Where can I see my previous orders?
If you have an account, you can view your order history from your customer profile.
6. Language, Currency and Regions
In what languages is the store available?
Sarahkeer can currently be navigated in several languages, including:
- Spanish.
- English.
- French.
- German.
- Italian.
- Portuguese.
We will continue to expand and improve the international store experience.
In what currency are the prices displayed?
All prices are shown in euros (€).
If you buy from a country with a different currency, your bank or payment provider will automatically convert the amount to the current exchange rate.
7. Contact and Customer Service
How can I contact customer service?
You can write to us at atc@sarahkeer.com, use our online chat via WhatsApp , or send us a message from the contact form.
What are your opening hours?
We answer inquiries from Monday to Friday, from 9:00 to 19:00 (Spanish time).
Our goal is to respond within a maximum of 24 working hours, although during periods of high demand it may take a little longer.