1. Shipping and Delivery
Which countries do you ship to?
We ship to Spain, most European countries, and several international destinations .
You can check the available countries and shipping options during the checkout process before finalizing your order.
How long will it take for my order to arrive?
The usual delivery time is 7 to 10 working days , depending on the destination country.
This is because many of our products are prepared specifically for each order , including conditioning and packaging customization processes before shipping. This allows us to offer a more refined brand experience and products prepared with greater attention to detail.
Once your order has been shipped, you will receive an email with the tracking number .
How much does shipping cost?
Shipping costs depend on the destination country and the order amount .
We offer free shipping on orders of €20 or more within Spain. For other destinations in certain regions, the shipping cost is €70. The exact shipping cost will always be displayed before you confirm your order.
How can I track my order?
When your order leaves our facilities you will receive an email with the tracking number and the carrier's link so you can check the status of the shipment at any time.
2. Payments and Security
What payment methods do you accept?
We currently accept credit and debit cards (Visa, MasterCard and other international networks) through secure payment gateways.
Is it safe to pay at SARAHKEER?
Yes. Our store uses SSL encryption technology and verified payment gateways that protect your information throughout the entire purchase process.
Your payment details are not stored on our servers .
3. Returns and Refunds
Can I return a product if I'm not satisfied?
Yes. You have 14 calendar days from receipt of the order to request a return.
The product must be unused, unopened and in its original packaging , in perfect condition.
How do I make a return?
You must write to us at atc@sarahkeer.com indicating:
- Order number
- Product you wish to return
- Reason for return
Our team will send you step-by-step instructions for processing the return.
When will I receive my refund?
Once we receive the product and verify that it is in good condition, we will process the refund within approximately 3 to 7 business days .
The amount will be refunded using the same payment method used for the purchase.
4. Products and Philosophy SARAHKEER
What type of products does SARAHKEER offer?
At SARAHKEER we develop and select cosmetic products with a natural and organic focus , formulated to care for the skin, hair and well-being with quality ingredients.
Our goal is to offer effective, sensory products that are aligned with a more conscious and sustainable way of consuming .
Where are the products manufactured?
Our products are manufactured and prepared in Europe following cosmetic quality standards and European regulations.
In certain cases, products are prepared specifically for each order , which allows for process optimization and reduces unnecessary overproduction.
Where can I find the ingredients of a product?
Each product page contains the complete list of ingredients (INCI) .
If you have allergies or specific questions , you can contact us and our team will help you.
What happens if a product is out of stock?
restock notification option on the product page. We'll send you an email when it becomes available again.
Where can I find the ingredients of a product?
Each product page lists the ingredients, or you can contact us if you have a specific allergy or concern.
5. Orders and Account
Do I need to register to place an order?
It's not mandatory. You can make your purchase as a guest .
However, creating an account allows you to:
- Access future exclusive benefits
- Check your orders easily
- Save shipping addresses
Can I modify or cancel an order?
We can modify or cancel an order only if its preparation process has not yet begun .
If you need to make a change, please write to us as soon as possible at atc@sarahkeer.com .
Where can I see my previous orders?
If you have an account, you can check your history in the “My Orders” within your profile.
6. Language, Currency and Regions
In what languages is the store available?
You can currently browse:
- Spanish
- English
- French
- German
- Italian
- Portuguese
We will continue to expand languages to improve the international experience.
In what currency are the prices displayed?
All prices are shown in euros (€) .
If you buy from a country with a different currency, your bank or payment provider will automatically convert the amount to the current exchange rate.
7. Contact and Customer Service
How can I contact customer service?
You can write to us at atc@sarahkeer.com, use our online chat, or send us a message from the contact form.
What are your opening hours?
Our team answers inquiries Monday to Friday from 9:00 to 18:00 (Spanish time) .
We try to respond within a maximum of 24 business hours .