1. Shipping and deliveries
What countries do you send products?
We send several countries in the world to all of Europe. You can check the complete list during the purchase process.
How long does my order take to arrive?
Delivery deadlines vary according to the destination. In Spain, shipments arrive at 24-72H working. In the rest of Europe, between 3 and 7 days.
How much does shipping cost?
The shipping cost depends on the country and the amount of the order. We offer free shipping from € 70
How can I monitor my order?
When your order is sent, you will receive an email with a monitoring number and the carrier link.
2. Payments and security
What payment methods do you accept?
We accept credit/debit cards (visa, mastercard, etc.)
Is it safe to pay in Sarahkeer?
Yes. Our website uses SSL technology and safe and verified payment methods.
3. Returns and refunds
Can I return a product if I am not satisfied?
Yes, you have 14 calendar days from the reception. The product must be unused, in its original packaging and in perfect condition.
How do I return?
Write us at ATC@sarahkeer.com indicating your order number. We will give you the instructions step by step.
When will I receive my refund?
Once we receive and review the returned product, the refund will be processed in 3-7 business days.
4. Products and stock
Are the products you sell original?
Yes, all our products are 100% original, new and come from official wholesalers or directly from brands.
What happens if a product is exhausted?
You can activate an alert in the product file to let you know when it is available again.
Where can I consult the ingredients of a product?
In each product file you will find the ingredients, or you can contact us if you have a specific allergy or concern.
5. Orders and account
Do I need to register to make an order?
No, you can buy as a guest. But we recommend you register to monitor orders, save favorites and obtain exclusive advantages.
Can I modify or cancel an order?
We can only modify or cancel an order if it has not yet been prepared for shipping. Write us as soon as possible.
Where can I see my previous orders?
In your account, in the “My requests” section.
6. Language, currency and regions
In which languages is the store available?
You can navigate in Spanish, English, French, German, Italian and Portuguese. Soon we will add more.
What currency are prices in?
All prices in Sarahkeer are shown in euros (€) , since it is the common currency of most European countries where we operate. If you buy from outside the euro zone, the position will automatically become your local currency by your bank or payment method.
7. Contact and customer service
How can I contact customer service?
You can write to atc@sarahkeer.com, use our online chat or send us a message from the contact form.
What is your attention schedule?
Monday to Friday, from 9h to 18h (Spanish time). We respond within a maximum period of 24 hours.